Refund policy

We want every order from Berg Beverage Company Ltd. to arrive exactly as expected. Because our products are food and beverage items, we are unable to accept returns or exchanges once an order has been processed and shipped.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have not yet shipped may be eligible for cancellation and a refund of the product purchase price.

Shipping charges may be paid to or collected on behalf of third-party carriers. As a result, we cannot guarantee that shipping fees can be refunded once an order has been processed, even if the shipment has not yet left our facility. Where possible, we will work with you to determine whether those charges can be recovered.

Once an order has shipped, it cannot be cancelled, returned or exchanged.

Damaged or Incorrect Orders

If your order arrives damaged, broken, or you receive an incorrect product, please contact us as soon as possible and provide your order number along with photographs of the shipment and affected products.

For products confirmed to have been damaged during shipping, we will replace the affected product at no additional product cost. Customers may be responsible for shipping charges associated with the replacement shipment.

Any claim for reimbursement of shipping charges resulting from loss or damage in transit may need to be submitted directly to the applicable third-party carrier and will be subject to that carrier's policies and terms.

Questions

If you have any questions about an order, cancellation, damaged shipment, or this policy, please contact us before placing your order or as soon as an issue arises. We're always happy to help.