Shipping policy

Berg Beverage Company Ltd. ships orders throughout Canada using independent third-party shipping and courier services. By placing an order requiring delivery, customers acknowledge that transportation and final delivery are performed by a third-party carrier and are subject to that carrier’s terms, conditions, service standards and delivery schedules.

Shipping Costs

Shipping costs are calculated at checkout based on factors including your delivery location, order quantity and selected shipping method. All applicable shipping charges will be displayed before your order is completed.

Processing & Delivery Times

We process and ship orders every business day. Estimated delivery times are provided at checkout based on information supplied by the selected carrier.

Delivery times are estimates only. Once an order has been transferred to the carrier, Berg does not control and is not responsible for carrier delays, service interruptions, missed deliveries or other circumstances occurring during transportation.

Damaged Shipments

We carefully package our products for transportation; however, glass bottles can occasionally be damaged in transit.

If your order arrives damaged, please contact us promptly with your order number and photographs of the damaged product and packaging. Once the damage has been verified, Berg will replace the affected product at no additional product cost. Customers will be responsible for any shipping charges associated with sending replacement product.

Berg is not responsible for obtaining reimbursement of shipping charges or pursuing freight, damage or service claims with third-party carriers. Where applicable, these claims must be submitted by the customer directly to the carrier and are subject to the carrier’s own policies.

Incorrect Addresses & Delivery Issues

Customers are responsible for providing a complete and accurate delivery address when placing an order. Additional costs resulting from an incorrect address, refused delivery, unsuccessful delivery attempt or other customer-related delivery issue may be the responsibility of the customer.

Carrier Responsibility

Once an order has been accepted by a third-party carrier, the shipment is transported according to that carrier’s terms and conditions. Berg cannot guarantee delivery dates or carrier performance and is not responsible for losses, delays or additional costs caused by the carrier, except where otherwise required by applicable law.

If you experience an issue with your order, please contact us. While we cannot manage claims with a carrier on a customer’s behalf, we will provide reasonable information or documentation available to us to assist with the process.